Bentley Hotel Collection, SS Hotel Management
Bentley South Beach & Bentley Kaskades
Security & Safety Policy
The aim of the safety and security policy is to create a safe environment and to establish guidelines for addressing situations that arise. These policies apply for all properties owned and managed by SS Hotel Management, as well as all of their guests.
Guest Rules & Regulations
Bentley South Beach and Bentley Kaskades are 100% smoke-free. Smoking is not permitted anywhere within the property. This include the common-areas, courtyard, and pool decks. Smoking in guest rooms will result in a fee. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Marijuana is prohibited at all times.
Pool hours vary per property – please contact the front desk to retrieve this information.
- NON-GUEST VISITORS
For the safety of our guests, additional visitors above the occupancy limits of the room are not allowed on the property.
For your children’s safety, children under 12 years must be accompanied by an adult throughout the property. Children under 12 cannot be left alone in any room without adult supervision and must be accompanied by an adult at all times while in the pool or spa facilities. No lifeguard on duty, swim at your own risk.
- ROOM KEYS
Room keys and/or access codes are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate.
- PERSONAL PROPERTY
Please do not leave important personal belongings or valuables unsecured in your guest room – SS Hotel Management is not liable for any items left in the room or taken from the room.
- ADA/HANDICAPPED ROOMS
Two ADA compliant guest rooms are available at Bentley South Beach. These rooms should be reserved in advance; please contact the hotel directly 305.538.1700.
- RIGHT TO REFUSE SERVICE
SS Hotel Management is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) except where refusal is prohibited by Federal or State laws. SS Hotel Management has therefore established a list of rules and policies to outline what behavior(s) constitutes grounds for refusal of service or eviction from the property without refund, in accordance with reasonable standards, policies, regulations, laws and ordinances established by The Federal Government, The State or Florida and The City of Miami Beach, as well as our own internal policies. The company enforces these rules in a strict “zero tolerance” manner.
SS Hotel Management will refuse service or evict a guest who: for refusing or fails to pay for accommodations; is under the influence of alcohol, drugs, or any other intoxicating substance; acts in a disorderly fashion; disturbs the peace of other guests; is aggressive towards company employees or representatives; is not in compliance with state liquor, drugs or narcotics law; is unwilling or unable to properly supervise their children at all times; seeks to use the property for an unlawful purpose; seeks to bring into the property: any firearm or an explosive, whether the person is legally authorized to possess the firearm or not; any substance or not hazardous or any toxic substance, that may be dangerous or harmful to other persons whether the person is legally authorized to possess such substance or not; destroys, damages, defaces, or threatens harm to the property, or cause injury to an employee or other guests; allows persons to utilize a room in excess of the maximum allowable occupancy of said room, refuses to abide by any other reasonable common hotel industry standards or policies regardless of whether said standard is specifically established by SS Hotel Management.
SS Hotel Management guests must comply by all building regulations set forth. All units have strict no firearm policies.
- QUIET HOURS: 11:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact the Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must always be kept at a respectful low level. Doors should be opened and closed quietly. No congregating or running in halls.
- DO-NOT DISTURB AND ACCESS TO ROOMS
to provide all our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. our housekeeping staff will honor the “in” door hanger once during a twelve-hour period indicating that the room is occupied. the housekeeping staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. management reserves the right to enter a room with a known status of “in” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our hotel policy/house rules. in the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. the right to privacy ends when a hotel policy/house rule is broken. law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
- MAXIMUM OCCUPANCY:
Room occupancy requirements are based on fire code/fire safety restrictions. Occupancy limits vary based on room type and property. If your party exceeds the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
Luxury King – maximum occupancy of two.
Luxury King w/Balcony – maximum occupancy of two.
Luxury Double Queen w/Balcony – maximum occupancy of four.
Grand King w/Balcony King – maximum occupancy of two.
Presidential Suite – maximum occupancy of two.
Bentley South Beach:
luxury studios (with or without balcony) – maximum occupancy is 2.
luxury studio double – maximum occupancy is 4.
one-bedroom city view and ocean view rooms – maximum occupancy is 4.
one-bedroom penthouse – maximum occupancy is 4.
two-bedroom penthouse – maximum occupancy is 4.
- HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9 am – 3 pm. This is a 100 % NON-SMOKING hotel, including medical marijuana. A detailed log is maintained on each room and it’s linen. If any linen is discovered to be missing after your departure, a fee will be accessed for the cost of replacing the missing linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
- LOST & FOUND POLICY
SS Hotel Management assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.
- FOUND ITEMS
SS Hotel Management is not responsible for any item left behind by a guest. However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
- IN CASE OF EMERGENCY OR FIRE
Please notify Front Desk in the event of a fire or other emergency. Locate the nearest stairs to evacuate the unit.
- FIRE SAFETY POLICY
the hotel is fully equipped with smoke detectors, fire safety information in guest room notebook, and emergency evacuation plans on the door of each guest room. please review this important information.
- NO IN-ROOM PARTY
SS Hotel Management enforces a No In-Room Party Policy to ensure we can always protect the property and our guests. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, two polite requests (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the property and no refunds will be given for unused nights. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are not permitted.
- FREE WiFi ACCESS
Access to our WiFi is free for our registered guests. WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. SS Hotel Management assumes no liability for guest use.
All staff is trained and required to respond to potential violations of our Policies/House Rules. Guests who refuse to abide by the reasonable standards and policies established by SS Hotel Management for safety of all guests, staff, owners, property, and the operation and management of the property will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Policies/House Rules.
- TERMS & CONDITIONS
SS Hotel Management makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. SS Hotel Management does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
The links provided on SS Hotel Management websites are for the convenience of site visitors and are provided in good faith. SS Hotel Management does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
- DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), premises or property caused by you or any person in your party whether or not staying at the property during your stay. SS Hotel Management reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by SS Hotel Management as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
- DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
- DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to the property, whether accidental or willful, is the responsibility of the registered guest for each room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
- DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
- DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
SS Hotel Management reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the property, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the property due to their actions and will be evicted from the property. Depending on the severity of the guest actions, law enforcement may become involved at the property’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
- CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
SS Hotel Management reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our company website at any time without prior notice. Please check our website regularly for updates to these Policies/House Rules. Any modification to these Policies/House Rules that occurs before your departure is considered a part of your reservation’s agreement with us. A copy of these Policies/House Rules is located on our website and available from Front Desk staff upon request.
- EMERGENCY SITUATIONS ENCOUNTERED:
The staff is trained to find an optimum, quick, and proactive solution to these emergencies. In the case of emergency, staff will notify Police/Fire Departments.